Omni Systems, Inc. Mif2Go User's Guide, Version 55

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> D Technical support for Mif2Go > D.3 How to request help > D.3.2 Scope the problem

### D.3.2 Scope the problem

Use the Configuration Manager (see §4.2 Editing files with the Configuration Manager) to check the configurations in use. If any settings in “local’ configuration files in %OMSYSHOME%\m2g\local subdirectories might affect the test case, copy those settings into your project configuration file, and see if that fixes the problem. Otherwise, consider the following questions:

• Do you get the same result each time you try, or does the result vary?

• If you have machines with other operating-system versions available, does the same thing happen on all of them?

• Does it happen with all source files, or only some? If only some, do the problem files have something in common that other files do not?

Next: Document the problem.