### D.3.2 Scope the problem

Consider the following questions:

• Do you get the same result each time you try, or does the result vary?

• If you have machines with other operating-system versions available, does the same thing happen on all of them?

• Does it happen with all files, or only some? If only some, do the problem files have something in common that other files do not?

Next: Document the problem.

| D.3.1 If the problem involves a crash |  | D.3.3 Document the problem |