## D.3 How to request help

Zip your files!

Do not send unzipped FrameMaker files to Omni Systems.
Do not send files larger than 1 MB.

If you still encounter problems after following the steps in §D.2 Things to check first, help us to help you, as follows:

§D.3.1 If the problem involves a crash

§D.3.2 Scope the problem

§D.3.4 Package the problem

§D.3.3 Document the problem

§D.3.5 Send the package to Omni Systems

| D.2.10 Narrow down the problem |  | D.3.1 If the problem involves a crash |