RE: XP/Acrobat Distiller 5.0.5 Problems

[Dov Isaacs <isaacs@xxxxxxxxx>]

Walter,

The path workaround was necessary because some other installation on your
system mucked up your configuration, either modifying the path variable in
some unnatural way or removed a key file (required for part of the Acrobat 
Distiller printer instance) named "framedyn.dll" (has nothing to do with 
FrameMaker!). A plain, vanilla Windows XP configuration would not have 
required such a modification. You can find a full description of this problem
as well as the workaround you described and other possible workarounds and
fixes for the symptom (depending upon circumstances, of course) on-line at
<http://www.adobe.com/support/techdocs/2dbaa.htm>.

        - Dov


At 2/27/2003 09:42 AM, walter.crockett@ascentialsoftware.com wrote:

>I'm afraid Dov's answer is not quite accurate. I have a non-corrupted
>installation of Windows XP, and Acrobat 5.0.5 still refused to put down the
>Acrobat Distiller printer instance. I called Adobe for support, and the
>support technician immediately knew what I needed to do. It involved
>changing my Path system variable. As far as I can see, he knew about the
>issue, so it's a known issue.
>
>Now one can define a Windows XP installation as corrupted if you have a Path
>system variable that needs to be changed before you can get Acrobat to work,
>but I don't think that would be an accurate definition. It's not corrupted,
>it just doesn't work with Acrobat until you mess with it. 
>
>Walter Crockett 
>
>-----Original Message-----
>From: Dov Isaacs [mailto:isaacs@Adobe.COM]
>Sent: Thursday, February 27, 2003 11:41 AM
>To: Jay Rush
>Cc: framers@frameusers.com; framers@omsys.com
>Subject: Re: XP/Acrobat Distiller 5.0.5 Problems
>
>
>Assuming that you have a non-corrupted installation of Windows XP
>(plain or peanut, doesn't matter), there is no known Windows XP-specific
>issues associated with Acrobat 5.0.5 installing and running on that
>platform.
>
>        - Dov
>
>
>At 2/27/2003 05:37 AM, Jay Rush wrote:
>>I posted a problem yesterday regarding Distiller not working properly in
>>most but not all instances on XP, including Frame and MS Office (ugh!). I
>>ended up fixing the problem (I think) by removing then reinstalling
>>Acrobat.
>>
>>Prior to doing that, I searched the Acrobat Forum and found that I'm far
>>from alone in having problems with Acrobat 5 on XP, but I saw nothing
>>official from Adobe on this issue. Has Adobe responded to this?
>>
>>Jay Rush
>>Technical Publications
>>C-COR
>
>
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