FrameMaker freezes when printing PostScript with Generate Acrobat Data

[hedley_finger@xxxxxxxxxxx]

Adobe People:

I wasted about three hours on Friday trying to produce a fully hyperlinked
PDF file from a FrameMaker book, that is, with Generate Acrobat Data turned
on in the Print dialogue.  The symptoms were that the book printed to
PostScript successfully until it encountered a particular page in a
particular file.  This file could not be printed to PostScript by itself
either.

I tried all the usual superstitious fixes: saving to MIF then re-opening
and saving as FM binary; taking a fresh copy of our master template file,
emptying it, copying the entire content of the offending file, pasting into
master, saving as MIF, and re-opening.

A search of <http://www.adobe.com/> failed to turn up any tech support and
bug note documents that had any bearing on the problem.

The maddening thing is that this process has worked well in the past with
exactly the same master template controlling the design, look and feel of
the publication.   In the past when we have encountered this problem, the
superstitious measures described above solved the problem.


For those who care ...


*** ENVIRONMENT ***

Windows 2000, Pentium III @ 733 MHz, 128 Mb RAM, FrameMaker 6.0p405,
FrameScript 1.27C01, Enhance 2.03, Acrobat 4.05.2, AdobePS Universal
Installer & Acrobat Distiller PPD, mif2go 31u33, IXgen 5.5.h


*** DOCUMENTS ***

The only unusual factors different from previous jobs which SUCCESSFULLY
generated hyperlinked PDF from the same master template are these:
     Uses only PostScript fonts
     Import screen dumps in TIFF by reference
     HTML Macro markers contain directives to mif2go (no corresponding
          macros on HTML reference pages; not a problem as FM export
          to HTML not used; mif2go inserts its own markers
     Some Hypertext markers contain newlink <targetName> commands
          with no corresponding openlink <targetName> or
          gotolink <targetName>, etc. markers
     Format > Document > Optimize PDF Size executed from book


*** SETUP PHASE ***

PDF Setup dialogue:
     BOOKMARKS tab
     Generate PDF Bookmarks -- Yes
     Include Paragraph Tags ... -- No
     Articles -- Thread by column
     STRUCTURE tab
     Generate Logical PDF Structure -- No
          // What the hell is this anyway?
      Include Paragraphs -- <none>
     Don't Include -- <all>
     DOCUMENT INFO tab
     <all four boxes contain strings; checkboxes set originally;
          however, when dialogue opened subsequently checkboxes
          may OR may not appear at ALL, and cannot be set/reset>
     LINKS tab
     Create Named Destinations for All Paragraphs -- No

Print Book dialogue:
     All -- Yes
     Odd-Numbered Pages -- Yes
     Even-Numbered Pages -- Yes
     Registration Marks -- None
     Copies -- 1
     Scale -- 100%
     Print Only to File -- Yes
     Generate Acrobat Data -- Yes (see above for setup)
     Printer -- Acrobat Distiller 193x250 Oline Colour
          // Special custom printer instance for PDF intended for online
          // See settings below

Acrobat Distiller 193x250 Oline Colour Properties dialogue
     LAYOUT tab
     Portrait -- Yes // Using Custom Paper Size; see below
     Front to Back -- Yes
     Page Per Sheet -- 1
     PAPER/QUALITY tab
     Paper Source -- Automatically Select
     Color -- Yes
     ADVANCED OPTIONS dialogue
     Paper Size -- Custom: 193 x 250 mm
                   Paper Feed Direction -- Long Edge First
                   Paper Type -- Roll Feed
                   Offsets Relative to ... -- 0, 0
     Copy Count -- 1
     Print Quality -- 300 dpi
     ICM Method -- ICM Disabled
     ICM Intent -- Pictures
     Scaling -- 100%
     TrueType Font -- Download as Softfont
     Advanced Printing Features -- Enabled
     PostScript Output Option -- Optimize for Speed
     TrueType Download Option -- Native TrueType
     PostScript Language Level -- 2
     Send PostScript Error Handler -- Yes
     Mirrored Output -- No


Anyone got any ideas or experienced this problem?


Regards,
Hedley

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Hedley Finger
Technical Communications/Technical communicator and FrameMaker mentor
MYOB Australia <http://www.myob.com.au/>
P.O. box 371   Blackburn VIC 3130   Australia
<mailto:hedley_finger@myob.com.au>
Tel. +61 3 9894 0945
Mob. +61 412 461 558


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