#### A.2.4 Package the problem

If you have placed settings in a file in %OMSYSHOME%\d2g\local\config\*, copy those settings to your project configuration file before you do the following.

Create a .zip file smaller than 1 MB that contains the following files:

DITA file(s) | The smallest fragments that yield the problem. No unzipped files.
Output file(s) | Whatever output (if any) shows the undesired result.
Log file | Located by default in your project directory; see §4.2 Logging conversion events.
Configuration file(s) | Your project configuration file, plus any chapter-specific configuration file used by the problem DITA file.
Configuration templates | Include all configuration files and templates in every chain that might affect the result, except the distribution templates. However, if you have placed settings in a file in %OMSYSHOME%\d2g\local\config\*, copy those settings to your project configuration file before you create the package.
Macro libraries | If the problem file uses DITA2Go macros located in library files.
CSS file(s) | If your project uses CSS (HTML output only), and the problem is a display problem.
Help project file | If the problem occurs when you generate one of the following: WinHelp: MyDoc.hpj. HTML Help: MyDoc.hhp. JavaHelp or Oracle Help for Java: MyDoc.hs.
Graphics files | Any external graphics referenced by the problem-file fragment.

Zip your files!

Do not send unzipped files.

Finally: Send the package to Omni Systems.

Previous Topic: A.2.3 Document the problem

Next Topic: A.2.5 Send the package to Omni Systems

Parent Topic: A.2 How to request help

Sibling Topics:

A.2.1 If the problem involves a crash

A.2.2 Scope the problem

A.2.3 Document the problem

A.2.5 Send the package to Omni Systems