#### A.2.1 If the problem involves a crash

If you are getting a Windows error message such as the following:

DCL NT console driver has encountered a problem and needs to close.

This means your DITA2Go conversion caused a crash.Try the following debugging options:

    [Options]
    ; NoNameDel = No (default),
    ;  or Yes (prevent deallocation of name memory)
    NoNameDel=Yes
    ; NoMemDel = No (default) or Yes (prevent deallocation of all memory)
    NoMemDel=Yes

First set NoNameDel=Yes. If the conversion still causes a crash, try setting NoMemDel=Yes. Your conversion might run to completion with one or the other of these options; in any event, document the result, so Omni Systems programmers can investigate.

Note: When you set either of these options to Yes, memory deallocation is prevented only while dcl.exe is running; at the end of that (usually brief) process, all memory used by DITA2Go is always freed; no memory leaks occur.

Next: Scope the problem.

Previous Topic: A.2 How to request help

Next Topic: A.2.2 Scope the problem

Parent Topic: A.2 How to request help

Sibling Topics:

A.2.2 Scope the problem

A.2.3 Document the problem

A.2.4 Package the problem

A.2.5 Send the package to Omni Systems