#### A.2.5 Send the package to Omni Systems

Attach the .zip file you created in §A.2.4 Package the problem to the e-mail message you wrote in §A.2.3 Document the problem, and send it to:

support@omsys.com

Generally you will receive a response within one business day; sometimes within an hour. If you have not heard from Omni Systems after one business day, send another e-mail message (without attachments) to inquire.

Zip your files!

Do not send unzipped DITA files to Omni Systems. Do not send files larger than 1 MB.

Previous Topic: A.2.4 Package the problem

Next Topic: B. Element type default properties

Parent Topic: A.2 How to request help

Sibling Topics:

A.2.1 If the problem involves a crash

A.2.2 Scope the problem

A.2.3 Document the problem

A.2.4 Package the problem