#### A.2.3 Document the problem

Write an e-mail message that contains the following information:

- A brief description of the problem, including answers to questions in §A.2.2 Scope the problem.
- Operating-system name and version; for example, Windows 7 X64.
- Amount of memory on your machine; for example, 2 GB.
- Browser name and version, if the problem occurs when you generate HTML; for example, Firefox 3.5.

Next: Package the problem.

Previous Topic: A.2.2 Scope the problem

Next Topic: A.2.4 Package the problem

Parent Topic: A.2 How to request help

Sibling Topics:

A.2.1 If the problem involves a crash

A.2.2 Scope the problem

A.2.4 Package the problem

A.2.5 Send the package to Omni Systems