### A.2 How to request help

Zip your files!

Do not send unzipped DITA files to Omni Systems. Do not send files larger than 1 MB.

If you still encounter problems after following the steps in §A.1 Things to check first, help us to help you, as follows:

§A.2.1 If the problem involves a crash

§A.2.2 Scope the problem

§A.2.3 Document the problem

§A.2.4 Package the problem

§A.2.5 Send the package to Omni Systems

Previous Topic: A.1.5 Check your version of DITA2Go

Next Topic: A.2.1 If the problem involves a crash

Parent Topic: A. Technical support for DITA2Go

Sibling Topics:

A.1 Things to check first