#### A.3.2 Scope the problem

Consider the following questions:

- Do you get the same result each time you try, or does the result vary?
- If you have machines with other operating-system versions available, does the same thing happen on all of them?
- Does it happen with all files, or only some? If only some, do the problem files have something in common that other files do not?

Next: Document the problem.

Previous Topic: A.3.1 If the problem involves a crash

Next Topic: A.3.3 Document the problem

Parent Topic: A.3 How to request help

Sibling Topics:

A.3.1 If the problem involves a crash

A.3.3 Document the problem

A.3.4 Package the problem

A.3.5 Send the package to Omni Systems