### A.3 How to request help

Zip your files!

Do not send unzipped DITA files to Omni Systems. Do not send files larger than 1 MB.

If you still encounter problems after following the steps in §A.2 Things to check first, help us to help you, as follows:

§A.3.1 If the problem involves a crash

§A.3.2 Scope the problem

§A.3.4 Package the problem

§A.3.3 Document the problem

§A.3.5 Send the package to Omni Systems

Previous Topic: A.2.6 Narrow down the problem

Next Topic: A.3.1 If the problem involves a crash

Parent Topic: A. Technical support for DITA2Go

Sibling Topics:

A.1 Evaluation version is different

A.2 Things to check first

Related References:

A. Technical support for DITA2Go