#### A.2.2 Scope the problem

Use the Configuration Manager (see §3.2 Editing files with the Configuration Manager) to check the configurations in use. If any settings in “local’ configuration files in %OMSYSHOME%\d2g\local subdirectories might affect the test case, copy those settings into your project configuration file, and see if that fixes the problem. Otherwise, consider the following questions:

- Do you get the same result each time you try, or does the result vary?
- If you have machines with other operating-system versions available, does the same thing happen on all of them?
- Does it happen with all source files, or only some? If only some, do the problem files have something in common that other files do not?

Next: Document the problem.

Previous Topic: A.2.1 If the problem involves a crash

Next Topic: A.2.3 Document the problem

Parent Topic: A.2 How to request help

Sibling Topics:

A.2.1 If the problem involves a crash

A.2.3 Document the problem

A.2.4 Package the problem

A.2.5 Send the package to Omni Systems

Table of Contents • Index